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Reading To Your Dog

Policies

It's important to read and understand these policies before booking any sessions as when booking a session you are agreeing to these terms and conditions.

I look forward to working with you and seeing your transformation 

Terms and conditions

CLIENT TERMS AND CONDITIONS

 

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

 

FREE INITIAL CONSULTATION

 

You may be offered a free 30 minute online initial consultation. No therapy will be provided during the consultation.

 

The purpose of this initial consultation is to establish a few background details and what you would most like to work on. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are only rough guidelines, as other issues can arise or be brought to our attention during a session and these are therefore subject to change.

 

BOOKING & PAYMENT

 

In-person or online sessions: Must be paid for before the session at the time of booking. No refunds will be issued for cancellations within 24 hours of the session appointment.  It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.

 

CANCELLATION, RESCHEDULING & REFUNDS

 

Cancellation & rescheduling

 

If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 24 hours prior to an in-person session or an online session.

 

Refunds

 

No refunds will be issued for cancellations within 24 hours of in-person sessions or online sessions.

 

Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.

 

Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

 

Session Fees

 

All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

 

Payment Methods

 

Payment may be made online or through PAYPAL™. Cash and cheques will not be accepted without prior agreement. If you want to make a different kind of payment plan please speak with me.

 

CONTACT BETWEEN SESSIONS

 

Any contact between sessions will be by telephone, email or letter during office hours only (9am- 4pm). Any messages received outside of these hours will be dealt with during office hours only.

 

MEDICAL OR PSYCHOLOGICAL CONDITIONS

 

I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.

 

If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.

 

Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

 

AGE RESTRICTIONS

 

You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian, or have written parental permission, or will be seen in-person.

 

ATTENDING YOUR SESSIONS

 

Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

 

HYPNOTHERAPY RECORDINGS

 

Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and must not be shared, lent, copied or sold under any circumstances.

 

OUTCOME OF SESSIONS

 

The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). Your full commitment and participation in the sessions are essential and have a direct effect on your outcome. So no outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes. 

 

STANDARDS OF BEHAVIOUR

 

During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practices at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

 

CONFIDENTIALITY

 

All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken

2. Where I am compelled by a court of law

3. Where the information is of a nature that confidentiality cannot be maintained, for example:

• The possibility of harm to yourself or others exists

• In cases of fraud or crime

• When minors (under 18 years old) are involved

4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

 

LIABILITY & INDEMNITY

 

Under no circumstances will [practitioner name] be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by [practitioner name]. In addition, you agree to defend, indemnify, and hold [practitioner name] harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

 

GOVERNING LAW

 

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.

 

TERMS AND CONDITIONS UPDATES

 

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

 

DATA PROTECTION

 

For my services, your personal data is collected, processed, used and stored in accordance with the following privacy policy. By booking an appointment, you signify your acceptance of this Privacy Policy. You can find details of this policy below this one. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check my website periodically for any changes.

 

CONCERNS & COMPLAINTS

 

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

 

STATEMENTS OF UNDERSTANDING

 

By booking a session online you agree to this Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:

 

I confirm that I have been advised by Rebecca Heap of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Rebecca Heap.

 

I understand that results may vary from person to person and the agreement by Rebecca Heap to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.

 

I understand that hypnotherapy or any other therapy or information provided by Rebecca Heap either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.

 

I declare that, if advised by Rebecca Heap prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Rebecca Heap prior to the next therapy session.

 

I have been advised that I am free to terminate any or all sessions at any time.

 

I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate.

 

I have or will accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.

 

CONFIDENTIALITY

 

By agreeing to these terms and conditions, I consent that Rebecca Heap may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.

 

I also understand that, at any time, Rebecca Heap may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.

 

Privacy Policy

This is to inform you what data I am collecting from you and what I intend to do with it.

 

What data do I keep and why do I need it?

 

Name and age – this is basic information that helps me get to know you.

Address, email address, phone number – I use this as a way of contacting you regarding your sessions. I will mainly use the method you first contacted me on but if I cannot reach you, I will try a different method.

 

Next of kin/medical professional’s details – If I was worried that you were at risk then I may need to contact your next of kin or medical professional, if I can. I will let you know when/if I am going to do this.

 

Session notes – I keep brief notes of our session(s), [add in a description of how these are kept].

 

Will I share your data and if I do, who will I share it with and for what purpose?

It is very unlikely that I will share your data. I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court, if you or anyone you tell me about is at harm or risk of harm I may have to pass this information on. I may also discuss your case during supervision but I only use your first name. Or if you give me permission to do so with another medical or professional person or body you are working with.

 

How will I store your data?

Example text: It is mainly stored as hard copy in a locked filing cabinet. Immediately after the work is finished, I transfer the data with your initials to my password protected computer. 

Your phone number(s) may be kept in my business mobile phone with your first name and last initial. Only I will access your information.

 

How long will I store your data for and how will I dispose of it?

I will keep your details and session notes for the time required by my insurer currently 7 years.

After this time I will destroy any document with your personal information and delete your phone number out of my mobile phone.

 

Consent

I consent to my data being used as set out above

 

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